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Warranty Policy
Product Warranty Period
Stainless Steel Faucet 10-year Warranty on Rust Resistance
5-year Warranty on Faucet Cartridge
Stainless Steel Sink 10-year Warranty on Rust Resistance
Granite Sink 10-year Warranty on Stain-Resistance
Water Closet Lifetime Warranty on Vitreous China Manufacturing Defect
2-year Warranty on Adjustable Cistern Fittings
2-year Warranty on UF Seat & Cover Set
Ceramic Basin 10-year Warranty on Vitreous China Manufacturing Defect
Shower Column Set 2-year Warranty on Manufacturing Defect
5-year Warranty on Shower Cartridge
Hand Bidet 2-year Warranty on Manufacturing Defect
Bathroom Accessories 2-year Warranty on Manufacturing Defect
* All warranty period is only entitle to product or part repairing and/or replacement only. The warranty does not cover any losses and damages caused directly or indirectly by the products as well as the labour and logistic charges on delivery, dismantle and/ or installation.
General warranty is applicable to all products within the stipulated period. Please refer to the Terms and Conditions for Warranty on the general coverage.
The warranty terms only cover manufacturing defects, not including accessories on product usage for non commercial use. If the product are found modified or used for commercial in any way, all terms on the warranty will be void.
Moving towards the green generation, we are now implementing online product warranty registration for all our under care products *. As an instant reward to your support, we are giving out an extended 6 months warranty for all registered products **. Be part of the eco ranger and register today now!
* Not including Haustern Granite Sinks.
** Excluding standard labour charges.
Note: Couldn’t locate your product serial number? Please send us the enquiries form here.